Refund and Returns Policy

1. General Overview

At acmego, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, accessories, and documentation intact.

2.3. Non‑Refundable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

To start the return process, email us at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Processing

5.1. Method of Refund

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

5.2. Partial Refunds

If the returned item shows signs of use, damage, or missing components, we reserve the right to issue a partial refund reflecting the reduced value.

6. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial contact. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Comply with all instructions provided in the return authorization.

8. Legal Disclaimers

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect any statutory rights you may have. We reserve the right to amend this policy at any time, with changes posted on this page.

9. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: AcmeGo Store, 123 Commerce Blvd, Suite 100, Dallas, TX 75201, USA